Course category: 
Instructor-led course
Course start date: 
1 June, 2020 (All day)
Language:
English
Organiser: 
International Labour Organization, ILO
International Social Security Association, ISSA
International Training Centre of the ILO, ITCILO

E-Learning on Compliance and Contribution Collection

This course will focus on the crucial aspects of contribution collection and compliance, which are central to the financial sustainability, extension and viability of social security systems. The ISSA Guidelines provide guidance on a number of challenges faced by social security programmes, including reliability and efficiency, compliance issues and governance beyond operations. The training will provide an in-depth analysis and understanding of the Guidelines, covering seven key topics: governance, strategy, operational processes, fraud control, coordination with outside organizations, fostering awareness, and programme maturity and evaluation.

What will I learn?

This course uses the recently updated ISSA Guidelines on Contribution Collection and Compliance as a framework for assessing challenges and identifying innovations.

  • Governance and strategy: principles, frameworks and organizational structures
  • Compliance risk management: goals, improving voluntary compliance and extending coverage to difficult contribution groups
  • Operational Processes: developing an operation process model; roles and responsibilities
  • ICT environment and tools: introduction to ICT services, importance of E-services for voluntary compliance and benefits of data exchange with other organizations
  • Fraud, evasion and error: role of ICT to detect fraud, evasion and error; benefits of data exchange; co-operation with external organizations
  • Continuous improvement and fostering system maturity: importance of a culture of awareness; concepts of a maturity model and continuous improvement plan
What will I be able to do?
  • Understand core approaches to improve contribution collection and compliance based on international best practice
  • Identify roles and responsibilities of social security professionals in the governance and management of collecting contributions and enforcing compliance
  • Utilise the ISSA Guidelines as a framework for improved efficiency and effectiveness of contributions collection and compliance
  • Develop country-tailored innovations drawing on experience from other countries
How?

The course consists of a number of online modules offered through the eCampus online platform to be completed over a period of six weeks from 1 June to 10 July 2020, for an estimated total of 60 learning hours. The course is broken down into three phases:

  • Pre-course learning: Flexible (asynchronous) self-guided online learning on eCampus and an end of phase assessment
  • Real time' learning: Live interactive sessions and engaging video presentations by highly experienced trainers, blended with individual and collaborative group exercises, peer-to-peer assessment and online technical forums on eCampus 
  • End of course assignment: Individual assignment applying ISSA Guidelines to the participants’ organisation. Participants who successfully complete all assessments and the final assignment will receive a Certificate of Achievement.

Find the application form at https://oarf2.itcilo.org/MIF/A9713263/en and apply before 29 May 2020.

** Please note that the course described in this page is not free. **