Cash Barometer Nigeria - February 2020

Recipients of cash and voucher assistance (CVA) in Borno State are positive about their experience of receiving CVA. They find the beginning of this process – becoming aware that CVA is available and registering to receive it – to be the most difficult, and their experience of CVA subsequently improves when it comes to receiving and spending the assistance. Mobile money recipients report more issues, especially at the beginning – a perspective which is supported by anecdotal evidence from community leaders. Problematically, almost one-third of respondents do not know who to turn to with questions about the assistance they receive.